Frequently Asked Questions

Yes. Bridge and motorway tolls, airport parking and VAT are included. No other charge arises beyond the amount you see at booking; only services you choose such as the night surcharge, child seat and extra stop are added.

Your flight number is tracked live and the meeting time updates automatically. Waiting for 60 minutes after landing is free; if the flight is cancelled we reschedule the transfer free of charge.

The chauffeur waits in the arrivals hall with a board bearing your name. He messages you 15 minutes before landing and you can also reach him by phone after passport control. The meeting point for each airport is shown on our meeting points page.

Yes. Infant seats for ages 0-4 and booster seats for ages 4-12 are 150 TRY per direction on request. Just state the number and the children's ages in the booking form.

At booking you pay 20% of the total online by card. The balance is paid in the vehicle by credit card, cash (TRY, EUR, USD) or corporate invoice. All amounts include VAT and an e-invoice is issued.

Cancellation is free up to 24 hours before the transfer time and the prepayment is refunded. Between 24 and 6 hours 50% is refunded; within 6 hours there is no refund. Changes to time, address and flight are free up to 6 hours before.

One large suitcase and one cabin bag per passenger are included in the price. If you tell us in advance about extra luggage, bicycles, golf sets, ski equipment or prams, a suitable vehicle will be assigned.

All our chauffeurs speak English at a basic service level, and some also speak German, Russian or Arabic. Our operations and customer team supports Turkish, English, German and Russian.

You buy books of 10, 25 or 50 transfer coupons with a corporate invoice; coupons are valid for 12 months and used as booking codes for each passenger. A monthly usage report is sent by email.

Yes. All vehicles hold a tourism transport operating licence (D2) and are covered by compulsory traffic insurance, seat personal accident insurance and voluntary third-party liability insurance. Document summaries are published on the site.